IT Helpdesk Specialist

Mountain View, CA
About us:
Aeva is building the next generation of sensing and perception for autonomous vehicles and beyond. With its unique ability to measure instantaneous velocity for each pixel, long-range performance at high resolutions, while being free from LiDAR or sunlight interference, Aeva’s 4D LiDAR is built from the ground up at silicon photonics scale for mass-market applications.

Role Overview:
We are looking for an IT Helpdesk Specialist with 3+ years of desktop support experience. Our IT Support techs are savvy, resourceful, and committed to delivering a positive end-user experience.

What you'll be doing:

  • Support our office with a can-do attitude.
  • Onboard new employees. You will be the first contact for the new hires.
  • Develop, identify, and improve processes, procedures, and documentation.
  • Assist office physically and remotely using remote software such as TeamViewer.
  • Troubleshoot and resolve issues with conference rooms and implement solutions.

What you have:

  • Well-rounded technical knowledge of supporting mainly MacOS and some Windows10. 
  • Experience supporting cloud apps: GSuite, Slack, WebEx, O365, and Atlassian.
  • Basic knowledge of Active directory (Account creations, password resets, groups). 
  • Experience managing network printers and conference rooms (iPads, WebEx). 
  • Good understanding of computer fundamentals: networking, hardware, & operating systems.
  • Experience performing hardware/software configuration and troubleshooting.
  • A constant drive to improve the experience of our users and our internal processes.
  • Creative problem-solving skills and self-motivated.
  • The ability to balance and prioritize multiple tickets and remain calm under pressure.
  • Excellent written and verbal communication skills.
  • Ability to lift 50 LB when needed.

Nice to have:

  • Previous experience in a rapidly growing startup environment.
  • Experience supporting Linux Ubuntu laptops. 
  • Experience with Networking and Cisco Meraki appliances: Rack and stack, and patching.

What's in it for you:

  • Be part of an early start-up that's backed by industry-leading venture capitalists
  • Very competitive compensation and meaningful stock grants
  • Exceptional benefits: Medical, Dental, Vision, and more
  • Unlimited PTO: We care about results, not punching timecard
  • Paid lunches, ping pong tournaments, and fun team off-sites

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